Refunds & Returns Policy

Order Cancellation:

Orders can be canceled prior to shipment. If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Refunds:

At Aysose, we are committed to your satisfaction. We stand behind the quality of our products and aim to provide you with a seamless shopping experience. Our refund policy is designed to ensure that you receive your items on time and as described.

Our guarantees include:

• Full refund if your order is not received.
• Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days processing).
• Full or partial refund if the item received is not as described.

Please note that full refunds are not available under the following circumstances:

• Non-delivery due to incorrect shipping information provided by the customer.
• Delays caused by exceptional circumstances beyond our control, such as customs clearance or natural disasters.

All our products are backed by a 60-day money-back guarantee. If you are not satisfied with your purchase, simply contact us at [email protected] or through our Contact Us page to initiate the refund process.

Easy Returns:

We want you to shop with confidence at Aysose. If you are not completely satisfied with your purchase, you may return it within 60 days for a replacement or refund. We stand behind the quality of our products and offer a hassle-free returns process.

To initiate a return, please contact us first for authorization and instructions. Please note that return shipping costs are the responsibility of the customer.

For any inquiries or assistance regarding refunds and returns, please do not hesitate to contact us. Our team is dedicated to providing you with the best solutions and ensuring your satisfaction.

Note:

Please refrain from returning your purchase without prior authorization from our team.